Careers

This position is on site in New York City (NYC) or Warren, NJ.

Candidates must be US citizens and able to pass a background check.

No C2C or C2H.

Key Responsibilities:

• Administer and manage Microsoft Active Directory, Entra, and Intune to set up new users.
• Configure and ship laptops and other hardware to new employees.
• Update and disable Active Directory and Entra accounts for departing employees in a timely and secure manner.
• Provide first-level support for Microsoft 365, troubleshooting password resets, application errors, and other software-related issues.
• Maintain office AV equipment and ensure proper setup of desks and workstations.
• Package and deploy software using Intune and PDQ.
• Manage the lifecycle of company devices, ensuring they are updated, secured, and compliant.

Day-to-Day Responsibilities:

• Respond to and resolve IT support tickets related to user account management, software, and hardware issues.
• Set up new user accounts, email, and necessary software in Active Directory, Entra, and Intune.
• Troubleshoot issues with Microsoft 365 applications, passwords, devices, and general IT support inquiries.
• Ensure AV equipment is operational and ready for meetings and presentations.
• Deploy and manage software updates and applications using Intune and PDQ.
• Ensure devices meet security and compliance standards, supporting patching and updates through Intune.

Preferred Experience and Attributes:

• Experience managing user accounts, devices, and applications with Microsoft Active Directory, Entra, and Intune.
• Proficiency with Microsoft 365 and troubleshooting common user and application issues.
• Experience providing end-user support and troubleshooting various hardware and software issues.
• Familiarity with Intune and PDQ for application packaging and deployment.
• Strong communication skills to interact effectively with end users and team members.
• Proactive problem-solving with the ability to take initiative in managing IT-related issues.
• Attention to detail in managing user accounts and device configurations.
• Experience with device management using Intune or similar tools.
• Ability to work under pressure in fast-paced environments with minimal supervision.
• Basic knowledge of AV equipment setup and troubleshooting.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Customer service-focused with a positive attitude.
• Basic knowledge of networking or familiarity with IP configuration (preferred but not essential).