Network Engineer (Tier 2.5)

Location: Providence, Rhode Island

Exciting 12-month on-site contract opportunity.

Candidates must be US Citizens and be able to pass a background check.

No C2C or C2H.

Key Responsibilities:

  • Engineer for application migration / DataCenter exit project.
  • 5-7 years’ experience in the Information Technology industry.
  • 3+ years of experience in a network operations role.
  • Provide support on Rapid Response and Hypercare plus troubleshooting issues (connectivity, proxy, app, security, load balancer) MACDs. Additionally, maintain the ticket queue, closing tickets upon completion of work.
  • Working knowledge of troubleshooting Cisco, Arista, F5, Illumio, Palo Alto, Algosec and several other Network and Security Platforms.
  • Experience in Cloud technologies and knowledge of VMWare and virtual technologies.
  • Strong knowledge of Virtualized or Cloud Computing.
  • Working experience with Enterprise level ticketing system such as ServiceNow.
  • Must be flexible to work different shifts.

Day to Day Responsibilities:

  • Meet SLA/ SLO requirements for response, restore and notification time.
  • Deploy and update device rule sets to security and network standards to include tools such as firewalls, Web Application Firewalls, F5, ForcePoint, Palo Alto, Panorama, Algosec, and Illumio.
  • Troubleshoot issues during migration and testing.
  • Ability to find firewall or Illumio agent blocks and remedy
  • Maintain complete detail of issues in ticketing system.
  • Handle escalations for issues that may occur after migration window.
  • Lead backout efforts in case of unsuccessful migrations.
  • Communicate and document to senior leaders and team.
  • Participate in validation with application teams.

Preferred Experience and Attributes:

  • Vendor certifications on one or more core technologies (F5, Illumio, Palo Alto, Arista, Cisco) are preferred but may be compensated by experience.
  • Ability to configure and troubleshoot various issues within firewalls and load balancers.
  • Working knowledge of ITIL.
  • Detail oriented and able to work with multiple teams with ability to lead troubleshoot efforts between teams.
  • Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).
  • Knowledge of computer networking concepts and protocols, and network security methodologies.
  • Knowledge of host/network access control mechanisms (e.g., access control list, capabilities list).
  • Familiarity with network traffic analysis methods.
  • Proficiency in packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump).
  • Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
  • Skill in performing packet-level analysis.
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