Network Engineer (Tier 2)

Location: United States

Exciting 12-month remote contract opportunity.

Candidates must be US Citizens and be able to pass a CJIS background check.

No C2C or C2H.

Shifts Available:

  • Day Shift: Sun-Wed, 7:00 AM – 5:00 PM (CST)
  • Night Shift: Sun-Wed, 11:00 PM – 9:00 AM (CST)

Key Responsibilities

  • 5-7 Years’ experience in Information Technology industry.
  • Maintain LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.
  • Candidate will be responsible for the ingest and triage of any tickets or requests from the helpdesk.
  • Candidate will be responsible for review of any alerts received and proper ticket creation to include urgency, priority, and other classification(s) that may be required.
  • Candidate will be responsible for read-only level 1 troubleshooting and escalation either to tier 3 or companion teams depending on the symptoms of the event.
  • Candidate will be responsible for assisting the ensuring the validity of node data in the systems used (ISE, DNAC, SolarWinds Orion).

Day to Day Responsibilities

  • Familiarity/Experience with 3 or more of the following:
  1. Cameras
  2. Circuit and WAN Management
  3. Interfacing with MPLS and LTE Vendors
  4. Cisco ISE and DNAC
  5. Encoders/Decoders
  6. IoT Equipment
  7. NAT/PAT
  8. Network Management Tools: SolarWinds Orion, phpIPAM
  9. Routers: Cisco IR1101s, 809s
  10. Routing Protocols: BGP, OSPF
  11. Switches: Cisco 9300, Advantech
  • Help troubleshoot and maintain network tools and topology maps.
  • Maintain complete detail of issues in ticketing system.
  • Receive phone calls direct from end-users.
  • Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.
  • Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
  • Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.
  • Mentor and train Tier other Service Desk personnel as needed.
  • Be able to work shift work (Days, Swings, Mids).

Preferred Experience and Attributes

  • Working knowledge of ITIL principles.
  • Working experience with Enterprise level ticketing system such as SNOW or Remedy
  • Understanding of Syslog and SNMP monitoring
  • Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge.
  • Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).
  • Knowledge of computer networking concepts and protocols, and network security methodologies.
  • Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
  • Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
  • Understanding and knowledge of 5G equipment.
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